VeriSM ™ - unwrapped and applied PDF Download

Are you looking for read ebook online? Search for your book and save it on your Kindle device, PC, phones or tablets. Download VeriSM ™ - unwrapped and applied PDF full book. Access full book title VeriSM ™ - unwrapped and applied by Claire Agutter. Download full books in PDF and EPUB format.
VeriSM ™ - unwrapped and applied PDF Author: Claire Agutter
Publisher: Van Haren
ISBN: 9401803714
Category : Education
Languages : en
Pages : 350

Book Description
VeriSM: Unwrapped and Applied, the second volume within the VeriSM series, extends the information in the first volume VeriSM: A Service Management Approach for the Digital Age. It shows how VeriSM applies to the digitally transforming organization. This includes information around what digital transformation is, approaches to digital transformation and its implications for the entire organization, especially the people. The book explains how to use the VeriSM model, describing the steps to develop, maintain and use the Management Mesh to deliver a new or changed product or service. Within this content, a case study is used to illustrate how to apply the model for each stage and to show the expected outcomes. Implications for the entire organization are stressed throughout the entire volume, reinforcing the concepts of enterprise strategy tying together the organizational capabilities to produce consumer-focused products and services. The second part of the book also includes a wealth of case studies, stories and interviews from organizations and individuals who have a digital transformation journey to share. VeriSM early adopters from around the world provide more information about how they are applying the guidance.

VeriSM ™ - unwrapped and applied

VeriSM ™ - unwrapped and applied PDF Author: Claire Agutter
Publisher: Van Haren
ISBN: 9401803714
Category : Education
Languages : en
Pages : 350

Book Description
VeriSM: Unwrapped and Applied, the second volume within the VeriSM series, extends the information in the first volume VeriSM: A Service Management Approach for the Digital Age. It shows how VeriSM applies to the digitally transforming organization. This includes information around what digital transformation is, approaches to digital transformation and its implications for the entire organization, especially the people. The book explains how to use the VeriSM model, describing the steps to develop, maintain and use the Management Mesh to deliver a new or changed product or service. Within this content, a case study is used to illustrate how to apply the model for each stage and to show the expected outcomes. Implications for the entire organization are stressed throughout the entire volume, reinforcing the concepts of enterprise strategy tying together the organizational capabilities to produce consumer-focused products and services. The second part of the book also includes a wealth of case studies, stories and interviews from organizations and individuals who have a digital transformation journey to share. VeriSM early adopters from around the world provide more information about how they are applying the guidance.

VeriSM - A service management approach for the digital age

VeriSM - A service management approach for the digital age PDF Author: Claire Agutter, Suzanne van Hove, Randy Steinberg & Rob England
Publisher: Van Haren
ISBN: 9401802599
Category :
Languages : en
Pages : 350

Book Description
VeriSM is a framework that describes a service management approach from the organizational level, looking at the end to end view rather than focusing on a single department. Based around the VeriSM model, it shows organizations how they can adopt a range of management practices in a flexible way to deliver the right product or service at the right time to their consumers. VeriSM allows for a tailored approach depending upon the type of business you are in, the size of your organization, your business priorities, your organizational culture – and even the nature of the individual project or service you are working on. Rather than focusing on one prescriptive way of working, VeriSM helps organizations to respond to their consumers and deliver value with integrated service management practices. Service management plays a leading role in digital transformation. Digital transformation looks outward; with a hyper-focus on the consumer experience. Service management can help shift the mindset from ’inside-out’ to ’outside-in’ by developing effective, transparent principles that help deliver services that are valuable to the customer. All organizational capabilities must understand: § How does the organization enable and deliver value? § What are the supply chains within an organization that support value delivery? § How do the individual capabilities contribute to or support these supply chains to deliver value?

VeriSM ™ - A Pocket Guide

VeriSM ™ - A Pocket Guide PDF Author: Doug Tedder
Publisher: Van Haren
ISBN: 9401802718
Category :
Languages : en
Pages : 180

Book Description
This pocket guide will introduce you to VeriSM key concepts and the VeriSM model and help you to understand how they can apply in your organization. VeriSM is an approach that offers value-driven, evolving, responsive, and integrated service management. VeriSM is designed to enable organizations and professionals understand how to create a flexible operating model using Governance, Service Management Principles and a Management Mesh to define, produce, provide and respond to consumer requirements for service. VeriSM is essential reading for anyone who works within a service organization. It will be of particular interest to: • Managers - who want to understand how to leverage evolving management practices; • Service owners and service managers - who need to bring their skills up to date and understand how service management has changed; • Executives - who are accountable for effective service delivery; • Graduates and undergraduates - who will be joining organizations and who need to understand the principles of service management.

VeriSM – Foundation Courseware

VeriSM – Foundation Courseware PDF Author: Helen Morris
Publisher: Van Haren
ISBN: 9401802637
Category : Education
Languages : en
Pages : 256

Book Description
The Courseware package consist out of two publications, VeriSMTM – Foundation Courseware and VeriSM™ – Foundation Study guide. This training material covers the syllabus for the VeriSM™ Foundation qualification. The training can be delivered over two days. This courseware is accredited to prepare the student for the VeriSM™ Foundation certification. VeriSM™ Foundation consists of two parts: VeriSM™ Essentials and VeriSM™ Plus , each covering one day of training. Students who already have an (IT) Service Management certificate can benefit from the knowledge they already have. They are the audience for a VeriSM™ Plus training only. When they pass the VeriSM™ Plus exam they receive the VeriSM™ Foundation certificate. Training Providers who want to offer a one day training on service management principles can decide to offer the VeriSM™ Essentials training only. Students who pass the VeriSM™ Essentials exam, receive the VeriSM™ Essentials certificate. If they pass the VeriSM™ Plus exam later, they will automatically receive the VeriSM™ Foundation certificate. The courseware covers the following topics: • The Service Organization (Essentials) • Service culture (Essentials) • People and organizational structure (Essentials) • The VeriSM™ model (both) • Progressive practices (Plus) • Innovative technologies (Plus) VeriSM™ is a holistic, business-oriented approach to Service Management, which helps to make sense of the growing landscape of best practices and how to integrate them to offer value to the consumer. It is an evolution in Service Management thinking, and provides an up-to-date approach, including the latest practices and technological developments, to help organizations in transforming their business to the new reality of the digital age. VeriSM™ is Value-driven, Evolving, Responsive and Integrated Service Management. VeriSM™ is a registered trademark of and owned by IFDC, the International Foundation of Digital Competences.

VeriSM ™ Foundation Study Guide

VeriSM ™ Foundation Study Guide PDF Author: Helen Morris
Publisher: Van Haren
ISBN: 9401802696
Category :
Languages : en
Pages : 230

Book Description
This book is intended as a self-study guide for the VeriSM™ Foundation, VeriSM™ Essentials, and VeriSM™ Plus qualifications. It also supports classroom and online courses for these qualifications. It is based on the requirements of the syllabuses for these three qualifications (Certification requirements for the VeriSM™ Foundation, VeriSM™ Essentials, and VeriSM™ Plus, a publication of the IFDC – International Foundation for Digital Competence). This guide is also useful for all professionals and organizations involved in delivering value to customers through the development, delivery, operation and/or promotion of services. VeriSM™ Foundation, VeriSM™ Essentials and VeriSM™ Plus prove to be useful to both professionals at the very start of their service management career and also to experienced professionals who need access to a simple service management approach. It refers to the information contained in the VeriSM handbook, “VeriSM™ - A service management approach for the digital age” - published by Van Haren Publishing. This guide has been developed for anyone who works with products and services and will be of particular interest to: graduates and undergraduates, managers (who want to understand how to leverage evolving management practices), service owners and service managers (who need to bring their skills up to date and understand how service management has changed), executives and IT professionals (who need to understand the impact of evolving management practices and new technologies on their role).

VeriSM - A service management approach for the digital age

VeriSM - A service management approach for the digital age PDF Author: A Publication of IFDC (International Foundation of Digital Competences)
Publisher: Van Haren
ISBN: 9401802416
Category : Education
Languages : en
Pages : 350

Book Description
VeriSM is a framework that describes a service management approach from the organizational level, looking at the end to end view rather than focusing on a single department. Based around the VeriSM model, it shows organizations how they can adopt a range of management practices in a flexible way to deliver the right product or service at the right time to their consumers. VeriSM allows for a tailored approach depending upon the type of business you are in, the size of your organization, your business priorities, your organizational culture – and even the nature of the individual project or service you are working on.Rather than focusing on one prescriptive way of working, VeriSM helps organizations to respond to their consumers and deliver value with integrated service management practices.Service management plays a leading role in digital transformation. Digital transformation looks outward; with a hyper-focus on the consumer experience. Service management can help shift the mindset from ’inside-out’ to ’outside-in’ by developing effective, transparent principles that help deliver services that are valuable to the customer. All organizational capabilities must understand: - How does the organization enable and deliver value?- What are the supply chains within an organization that support value delivery?- How do the individual capabilities contribute to or support these supply chains to deliver value?

Performing Death

Performing Death PDF Author: Nicola Laneri
Publisher: Oriental Inst Publications Sales
ISBN:
Category : History
Languages : en
Pages : 317

Book Description
This volume represents a collection of contributions presented by the authors during the Second Annual University of Chicago Oriental Institute Seminar Performing Death: Social Analyses of Funerary Traditions in the Ancient Mediterranean, held at the Oriental Institute, February 17-18, 2006. The principal aim of the two-day seminar was to interpret the social relevance resulting from the enactment of funerary rituals within the broad-reaching Mediterranean basin from prehistoric periods to the Roman Age. Efforts were concentrated on creating a panel composed of scholars with diverse backgrounds - anthropologists, historians, archaeologists, art historians, and philologists - and the knowledge and expertise to enrich the discussion through the presentation of case-studies linked to both textual and archaeological evidence from the Mediterranean region. Fundamental to the successful realisation of this research process was the active dialogue between scholars of different backgrounds. These communicative exchanges provided the opportunity to integrate different approaches and interpretations concerning the role played by the performance of ancient funerary rituals within a given society and, as a result, helped in defining a coherent outcome towards the interpretation of ancient communities' behaviours.

Roman Portraits in Context

Roman Portraits in Context PDF Author: Jane Fejfer
Publisher: De Gruyter
ISBN:
Category : Art
Languages : en
Pages : 592

Book Description
"No other monumental art form was so widely disseminated throughout the Roman Empire as the portrait statue, and its impact on city life was crucial. By combining a wide socio-historical perspective with a close reading of individual images, their setting, and their inscribed texts, this book suggests how to read the meaning of portraits, even the ones which have been irrevocably isolated from their original context and now adorn museum galleries."--BOOK JACKET.

Romanian Scientific Abstracts

Romanian Scientific Abstracts PDF Author: Centrul de Informare și Documentare în Științele Sociale și Politice
Publisher:
ISBN:
Category : Romanian periodicals
Languages : en
Pages :

Book Description


Sense and Sensibilty in Modern Poetry

Sense and Sensibilty in Modern Poetry  PDF Author:
Publisher:
ISBN:
Category :
Languages : en
Pages :

Book Description